At SSF, we take great pride in the quality and durability of the products we offer. To ensure that our customers receive long-lasting value, we provide warranties on select products across our range, covering issues such as defects in materials or workmanship. Our warranty policies are designed to give you peace of mind, knowing that we stand behind the products we sell.

1. What Does Our Warranty Cover?

Our warranty covers defects in materials and workmanship that affect the functionality or structural integrity of the product. The warranty is applicable only to the original purchaser and is valid for the specified duration from the date of purchase. Depending on the type of product, warranty coverage may vary.

Specific Areas Covered:

  • Manufacturing Defects: Any flaws in the design or manufacturing process that affect the product’s performance.
  • Material Defects: Problems with the materials used in manufacturing the product, such as cracks, breaks, or discoloration due to poor material quality.
  • Structural Integrity: The ability of the product to function as intended without compromising safety or usability (e.g., broken frames, malfunctioning parts).
  • Component Failures: For products like salon furniture, massage chairs, or tattoo chairs, the warranty covers failures of key components, such as motors, adjustable mechanisms, and electrical wiring, due to manufacturing issues.

2. Warranty Duration

The duration of the warranty depends on the product category and its intended use. Below is a general guideline for warranty durations on our product categories:

  • Clothing Mannequins: 1 year from the date of purchase, covering defects in materials and structure.
  • Salon Furniture (Massage Chairs, Tattoo Chairs, Salon Stations): 2 years for structural components and 1 year for electronic components (motors, adjustable mechanisms, etc.).
  • Hangers (Wooden, Plastic, Metal): 1 year warranty covering defects in the material or structural integrity.
  • Shelving Units: 2 years for material defects and structural issues, including brackets, shelves, and fastenings.

For custom-made products, the warranty may differ, and specifics will be provided at the time of purchase.

3. What Our Warranty Does Not Cover

While our warranty covers many aspects of product defects, there are several conditions where it does not apply. These include, but are not limited to:

  • Damage Due to Misuse or Abuse: Products that are improperly used, overburdened, or damaged due to mishandling are not covered by our warranty. For example, excessive weight on hangers, misuse of adjustable parts, or improper installation can void the warranty.
  • Normal Wear and Tear: Our warranty does not cover natural aging or wear, such as fading, scuffing, or small scratches that occur from regular use over time.
  • External Factors: Damage caused by environmental factors such as humidity, extreme temperatures, fire, or water damage is not covered. Products should be used and stored in appropriate environments.
  • Unauthorized Repairs or Modifications: Any repairs or modifications performed by unauthorized persons or not following SSF’s instructions will void the warranty.
  • Cosmetic Damage: Cosmetic issues such as small dents, scratches, or discoloration that do not impact the functionality of the product are excluded from warranty coverage.

4. How to Make a Warranty Claim

If you believe your product is defective and eligible for a warranty claim, follow these steps:

4.1 Contact Our Customer Service Team:

  • Reach out to our customer service team via email at support@sffixtures.com or WhatsApp at +60 1128078924.
  • Provide your order number, a description of the issue, and clear photographic evidence of the defect or damage.

4.2 Warranty Verification:

  • Once we receive your claim, we will review the photos and description to determine if the defect falls under our warranty coverage.
  • If the claim is accepted, we will guide you through the return or repair process.

4.3 Return or Repair Process:

  • Repairs: If your product can be repaired, we will arrange for a qualified technician to handle the repair, either on-site or at a service center.
  • Replacement: If the product is found to be beyond repair, we will provide a replacement of the same or similar item at no extra cost.
  • Refunds: If a replacement is not possible, we will issue a refund or store credit based on your preference.

5. Warranty on International Orders

For products that are manufactured in China and exported to Malaysia, international returns and warranty claims may require additional steps. These include:

  • Shipping Costs: The customer is responsible for any shipping fees associated with sending the defective product back to us for inspection.
  • Customs Fees: Any customs duties, taxes, or import/export fees related to returning the product may be borne by the customer.
  • Extended Processing Time: Warranty claims for international orders may take longer to process due to the logistics involved. We will communicate with you regularly to keep you informed about the status of your claim.

6. Extended Warranty Options

For additional peace of mind, we offer extended warranty plans for certain products. These plans can be purchased at the time of sale and provide extended coverage for an additional 1-3 years, depending on the product. Extended warranties cover the same defects as our standard warranties and may include extra services such as on-site repairs or priority customer support.

7. Warranty Registration

Although warranty coverage is valid from the date of purchase, we recommend registering your product with us to make the warranty claim process faster and more efficient. You can register your product online at www.sffixtures.com by filling out the warranty registration form.

8. Conclusion

At SSF, we are committed to delivering top-quality products that meet your needs and exceed your expectations. Our warranty policies are designed to offer you peace of mind, knowing that your investment is protected. If you ever encounter an issue with one of our products, don’t hesitate to contact us—we are here to help.

For more information or to make a warranty claim, please reach out to our customer support team.

Thank you for choosing SSF.