At SFF, we aim to provide our customers with a seamless and secure ordering and payment experience. Whether you're purchasing mannequins, salon furniture, hangers, shelving units, or other products, here's a step-by-step guide on how you can place an order and complete your payment.

 

Step 1: Placing Your Order

  1. Visit Our Website:

    • Begin by browsing our website at www.sffixtures.com, where you can view all of our products, including mannequins, salon furniture, hangers, and shelving units.
    • Choose the product(s) you would like to purchase and add them to your cart.

  1. Review Your Cart:

    • Once you’ve selected your items, go to your shopping cart to review your order. Here, you can update quantities, remove items, or continue shopping.
    • Ensure that all details (such as product specifications, quantities, and total prices) are correct.

  1. Checkout:

    • When you're ready to proceed, click on the Checkout button. You will be asked to provide your contact information, delivery address, and other necessary details.
    • Double-check your information, including the shipping address, as any errors could delay your delivery.

Step 2: Choose Your Payment Method

After reviewing your order, you will be directed to a payment page where you can select one of the following payment methods:

  1. Credit/Debit Card Payment (via HitPay):

    • We accept payments through Credit and Debit cards using our trusted payment gateway, HitPay.
    • You will be redirected to the HitPay secure payment page, where you can enter your card details.
    • HitPay is fully PCI DSS compliant, ensuring your card information is processed securely.

  1. Bank Transfer:

    • If you prefer to make a payment via Bank Transfer, select this option during the checkout process.
    • After submitting your order, we will provide you with the bank account details, including the account name, number, bank name, and payment reference.
    • Make the transfer to our designated bank account and include the payment reference. This ensures that we can match your payment to your order.
    • Once the payment has been made, you can upload your proof of payment on our website for confirmation.

  1. Pay by Invoice (For Resellers/Businesses):

    • For businesses or resellers, you can choose the Pay by Invoice option.
    • This option allows you to receive an invoice for your order, which can be paid at a later date. Please note that payment terms and conditions will be outlined on the invoice.
    • We will process your order after receiving your payment or confirmation of payment.

Step 3: Payment Confirmation

Once you’ve selected your preferred payment method, follow the instructions provided to complete the payment:

  1. Credit/Debit Card Payment:

    • After entering your card details and submitting the payment, you will receive a confirmation email with your order details.
    • Your order will be processed once the payment has been successfully authorized.

  2. Bank Transfer:

    • After completing the bank transfer, upload the proof of payment (receipt or transfer confirmation) on the payment confirmation page.
    • We will manually verify your payment and process your order.
    • Please allow up to 24 hours for the payment to be verified before we begin processing your order.

  3. Pay by Invoice:

    • Once we receive your payment for the invoice, your order will be processed and shipped according to the terms outlined in the invoice.

Step 4: Order Processing and Shipment

Once your payment is confirmed, our team at SFF will begin processing your order. The following steps will occur:

  1. Order Verification:

    • We will verify the details of your order and payment. If there are any issues with your payment or order, our customer service team will reach out to you.
    • Once verified, we will proceed to packaging and preparing your items for shipment.

  2. Shipping:

    • Depending on the products ordered and the destination, we will ship your items via the most efficient and cost-effective shipping method.
    • You will receive a tracking number once your order has been dispatched, so you can track its journey to your address.

Step 5: After Payment

  1. Confirmation Email:

    • Upon successful payment, you will receive a confirmation email with your order details, payment receipt, and estimated shipping times.

  2. Customer Service Support:

    • If you encounter any issues with your payment or require assistance, our customer service team is available to help. Feel free to contact us via email us support@sffixtures.com or WhatsApp us.